Payments
Refund and Cancellation Policy
Advertising is a time-sensitive digital service. This policy explains when a booking can be cancelled and how approved refunds are processed.
Before publication
If payment succeeds but the advertisement is not published because of a technical failure, the buyer may choose a corrected publication or a full refund.
After publication
Because inventory is reserved and time begins immediately, change-of-mind cancellations are normally not refundable after publication. If AdWall removes a campaign for a policy violation, unused time is normally not refundable.
Service interruption
For a verified outage that materially prevents an advertisement from displaying, AdWall may extend the timer or provide a proportional refund for the affected period.
Duplicate or incorrect charges
Verified duplicate charges and successful payments without a corresponding booking are eligible for correction or refund.
How to request
Email support@adwall.lol with the payment reference, booking details and reason. Requests should be submitted within seven days of the transaction.
Processing timeline
AdWall aims to review requests within two business days. Approved refunds are initiated to the original payment method within five business days; the buyer’s bank or payment provider may take additional time to post the credit.
These timelines are a product-policy template and must be matched to the chosen gateway, operating jurisdiction and actual support capacity before launch.